FAQ

Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

What is your refund policy?

Subscription and Refund Policy

When you purchase a subscription to the App, or website, including any digital download, special event, or paid video content, please be aware that refunds are not provided. You have the freedom to cancel at any time, and your subscription will remain active until the end of your current billing cycle. No refunds will be issued for cancellations or for members choosing to discontinue their membership.

No refund, credit, or partial reimbursement will be given for any missed shows, delayed releases, or unavailable content. No refunds period. By subscribing, you acknowledge that all shows, events, or other content may be subject to scheduling changes or unforeseen circumstances.

Usage Guidelines

You may use the Site only for your own noncommercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading, or posting of information and are responsible for the consequences of such communications to the Site. Prohibited uses of the Site include, but are not limited to:

Posting materials that infringe on intellectual property, publicity, or privacy rights.
Posting inaccurate, untrue, or non-personal information.
Engaging in unlawful activities or conduct that could be considered a criminal offense.
Attempting to breach the Site’s network security.

Account Security

You are responsible for maintaining the confidentiality of your account and password. All activities under your account are your responsibility. Promptly notify us of any unauthorized use or security breach of your account.

Additional Terms

Additional terms and conditions may apply to certain products, orders, or your use of certain portions of the Site, including with respect to ordering, shipping, and return policies, and membership reward programs (“Additional Terms”). These Additional Terms are part of these Terms by reference. In case of conflict, the Additional Terms shall prevail.

Membership Eligibility

The Site is accessible to registered users who are 18 years or older and who have not been suspended or removed by High Vibe TV for any reason (“Member”). We reserve the right to revoke your membership at any time for any reason, including a violation of these Terms or the Privacy Policy. Membership is void where prohibited by law.

Product Information; Limitation on Quantities

We strive to ensure that information on the Site is complete and reliable. However, certain information may contain errors, which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice. Product availability is not guaranteed.

Proprietary Rights

You acknowledge that the content (except for content submitted by Members), materials, text, images, videos, graphics, trademarks, logos, and other elements available on the Site are the property of High Vibe TV or our licensors and are protected by copyright, trademark, and/or other proprietary rights and laws. You agree not to use this content in any unauthorized manner.

Submitted Content

High Vibe TV does not claim ownership of materials you make available through the Site. By submitting any materials, you grant High Vibe TV a perpetual, irrevocable license to use, copy, distribute, and modify such materials. You warrant that you have full rights to grant this license and that the materials do not violate any rights.

Recurring Billing

By starting your High Vibe TV membership, you authorize recurring monthly membership fees at the current rate. The amount billed may vary due to promotional offers or plan changes, and you authorize us to charge these varying amounts.

Free Trials

Your High Vibe TV membership may start with a free trial for a specified period. Free trials are for new and certain former members only and may not be combined with other offers. You will not be notified when your free trial ends and the paid membership begins.

Content Availability and Missed Shows

1. No Guarantee of Specific Shows or Episodes. While we strive to produce, publish, and offer a variety of shows and content, we do not guarantee that any specific show, episode, or segment will always be available or published on time. Scheduling changes, production delays, or other unforeseen circumstances may result in delayed or missed content.

2. No Entitlement to Missed Content. If any show or segment is not produced, not posted, or missed for any reason, you understand and agree that you are not entitled to receive it retroactively. We will make reasonable efforts to offer new or replacement content, but we make no guarantees or warranties of availability.

3. No Refund or Compensation for Unavailable Content. You expressly agree that missing, delayed, or discontinued shows do not grant you any right to a refund, credit, or compensation of any kind. By continuing to use or subscribe to High Vibe TV, you acknowledge and accept these terms regarding content availability.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

How Do I contact Customer Support?

Please visit our Frequently Asked Questions page to find answers to common questions.

If you need additional support, this email is for questions and support related to billing, mobile app, subscription issues, accounting issues, and technical support email highvibe@streaming-subscription.com

Make sure to include your name, email, and a description of the issue.

For any questions not related to in App Subscriptions or Purchases, Technical Support, Accounting Issues, please contact High Vibe TV community email, and questions for High Vibe TV Talent or Staff: support@highvibe.tv

HIGH VIBE TV

Frequently Asked Questions